Shipping & Return
SHIPPING INFORMATION
Processing will begin as soon as your order has been accepted. Keeping in mind that each piece is made to order, deliveries will be made in 7-14 days. Your order may be delivered in multiple shipments in which case you will be notified with a tracking number for each individual shipment that is dispatched. We provide free standard shipping throughout the country at no additional cost. Express delivery charges will be borne by the customer. All international orders are shipped via UPS Express. UPS Express offers a 4-10 day delivery turnaround worldwide.
SHIPPING RATES AND DELIVERY ESTIMATES
- -Shipping charges for your order will be calculated and displayed at checkout.
- **Delivery delays can occasionally occur.
- Out for delivery:
- India – 5-6 days. (Free)
- Worldwide Shipping charges will be displayed at checkout.
TAXES AND DUTIES
The prices of products are inclusive of taxes (India). Customers are responsible for customs, taxes and duties for worldwide orders (for Global Shipping).
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Vaani Industries / Stamp Duty is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUND POLICY
REFUND & CANCELLATION
Our policy for returns, refunds and cancellations will be as follows :
* For All Products
Returns & Refunds -
If you wish to return your product you would have to ship it to us within 10 days of receiving your order and bear the shipping charges.
We process refunds in the form of store credit. Refunds requested after the refund period of 10 days have elapsed are void.
In the case of a cancellation, intimate us through the ‘Contact Us’ page on our website. Cancellation is only possible in the case that the products have not been shipped. Once shipped, cancellation requests are not valid.
Please be aware all international orders may be subject to sales tax, import duties and customs charges. These are all at the customer's expense, determined by the receiving country. Please get in touch with your local customs department for further information.
For all parcels that are refused upon delivery due to unpaid customs charges; the customer assumes full responsibility for all return costs including postal and/or shipping charges, customs charges, and handling fees.
Shipping costs are non-refundable.
If your query is not covered in the above information please email contact@stamp-duty.in
REFUNDS
-Once your return has been received and inspected, we will send you an email to notify you that we have received the item. We will also notify you of the approval or rejection of your refund.
-If approved, your refund will be processed and you will automatically be credited through your original method of payment within 14 working days
LATE OR MISSING REFUNDS
-If you haven’t received a refund yet, do re-check your bank account.
-Contact your credit card/debit card company, it may take some time before your refund is officially posted.
-Contact your bank. There is often some processing time before a refund is posted.
-If you still have not received your refund, please contact us at contact@stamp-duty.in
* For Made-To-Measure Orders
As all made-to-measure orders are unique and cater to the specific requirements given to us by our clients, we cannot offer an exchange or a return on the order. We can alter the garments if required depending on the form of the product. If you wish to alter your product you would have to ship it to us within 10 days of receiving your order and bear the shipping charges.